Client Relations Representative II – HigherEdJobs


Client Relations Representative II – HigherEdJobs

Client Relations Representative II
  • Work Department: Financial Aid Office
  • Class Title/Code: Client Relations Representative II (4698)
  • Effective Date: Jan 11, 2022
  • Responsibilities:
    Serve as representatives of Western Illinois University Office of Financial Aid. At this level a Client Relations Representative will interface with University clients (students, parents, high school counselors, college and financial aid advisers/coordinators/managers) in order to maintain, promote, and monitor participation in student financial aid programs.
    • Client Services
      • Directs calls, visitors, or emails to university wide resources as appropriate (i.e. billing, scholarship, student employment, housing, etc.).
      • Explains the information on a Financial Aid Award letter, loan process, and status of application, disbursement procedure, satisfactory progress requirements and appeal process, cost of attendance, and out-of-pocket expenses, the availability of jobs, loans, and scholarships.
      • Interviews applicants, parents, and other interested persons regarding need for and participation in student financial aid programs.
      • Prepares and distributes complex correspondence, training and promotional materials as it relates to the application of financial aid including educational loans.
      • Assists in or individually determines an applicant’s basic eligibility for available financial aid.
      • Interprets complex personal situations and suggests further review by the Financial Aid department as appropriate (i.e. Income Appeal/cost of attendance adjustment/satisfactory academic progress appeal, etc.).
    • Office Services
      • Receives, reviews, and distributes all incoming correspondence.
      • Performs outreach activities upon the request of appropriate personnel for purposes of completing application for financial aid (i.e. verification, satisfactory academic progress, etc.).
    • Program Services
      • Assists in the review of all forms received and preparing necessary forms including assisting with the completion of the online financial aid application (FAFSA) process.
      • Assists with data retrieval and intake to a student’s permanent record.
    • Performs other duties as assigned.
    • Participates in advisory committees and training workshops.
  • Required Qualifications:
    High school graduation or equivalent;

    Valid Illinois driver’s license;

    Three years of responsible business experience in customer service, marketing, public relations, or other related business experience requiring public contact

    OR

    Credit for 120 semester hours of college training, 48 of which were in business administration, communications, journalism, marketing, public relations, psychology, education, or other fields involving public/social relations (or a Bachelor’s degree in such fields)

    OR

    any combination of the above computed on a proportional basis

  • Starting Salary: $16.197/hour
  • Application Deadline: Jan 26, 2022

Employment – Information & Instructions
Complete an Employment Application online. Submit supplemental application materials, which may include transcripts, licenses, certifications, resume, and a copy of the DD214 (if applicable), via email to [email protected].

All application materials are due in the WIU Human Resources Office no later than 4:30 p.m. the day of the application deadline.

Western Illinois University is an Affirmative Action and Equal Opportunity employer with a strong commitment to diversity and a non-discrimination policy that includes sex, race, color, sexual orientation, gender identity and gender expression, religion, age, marital status, national origin, disability, or veteran status.

For questions regarding the application process, please contact:

Human Resources Office
Sherman Hall 105
1 University Circle
Macomb, IL 61455

Phone: (309) 298-1971 ext. 1
Fax: (309) 298-2300

Email: [email protected]

Open: Monday – Friday; 8:00 a.m. – 4:30 p.m.

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Western Illinois University is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to diversity. WIU has a non-discrimination policy that includes sex, race, color, sexual orientation, gender identity and gender expression, religion, age, marital status, national origin, disability, or veteran status.

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