The woman from Toronto is successfully fighting against Uber after a $ 207 fine


Alyssa Schwartz said her driver rejected COVID and did not want to open windows for ventilation

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She felt taken for a ride by Uber.

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A Toronto woman blew up Uber and had to fight for a refund after a driver shot at an extra charge of nearly $ 207 after a dispute over COVID safety measures during a ride Alyssa Schwartz took Monday night.

“Hey Uber, a driver who locks the windows because it’s cold outside and says COVID ‘just got a cold’ when you ask them to be open is more than a hassle,” she tweeted Monday after her ride.

The company responded, saying “we’re sorry to hear that your driver did not maintain a high standard of professional service, which is causing you inconvenience. It’s certainly not the kind of experience we want riders to have.”

Alyssa tweeted that during the ride “I said I would get out of the car if the driver did not unlock the windows, so he did (which is when the comments that COVID had a cold were made.)”

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Since May 2020, Uber’s policy has been that riders “must also agree to sit in the back seat and open windows for ventilation.

But after initial complaints to Uber, Schwartz received an additional fee of $ 206.89.

“Your driver told us that there was a mess on this trip that required cleaning. To compensate your driver, we added a cleaning fee to the final price of your trip,” Uber wrote to her, attaching a picture of what was seen. out to be a wet seat.

“The Uber driver refuses to comply with Uber’s safety protocols and then increases my fare and fraudulently reports damages worth $ 206 in compensation,” Schwartz tweeted.

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The company’s response – which she described as “outrageous” – sparked further anger.

“What the actual f—. Uber is not retiring with this. I closed the window before I got out of the car … but he put some water on the car seat and sent a picture so they would not overturn the $ 206 charge? “

The company eventually gave her a refund 24 hours after the trip.

“The rider’s experience did not live up to our expectations,” a company spokesman said in a statement Thursday.

Schwartz is grateful that the attention on social media helped.

“Thanks to everyone who helped reinforce this thread. Uber would not do the right thing on its own, but they responded to the negative attention,” she tweeted.

“It does not reverse the stress of a fraudulent $ 206 fee or fix how they handled it, but at least I’m not out of the money.”

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